Our Workmanship Commitment
We stand behind our installation work with a 2-year workmanship commitment—twice the industry standard of 1 year. If there's an issue with how your windows or doors were installed, we'll make it right.
What's Covered
- Installation defects
- Seal and weatherproofing failures due to installation
- Hardware adjustment issues
- Trim and finishing problems
What's Not Covered
- Normal wear and tear
- Damage from accidents, misuse, or neglect
- Issues caused by building settlement
- Modifications made after installation
Manufacturer Warranties
In addition to our workmanship commitment, your windows and doors come with manufacturer warranties that cover the products themselves:
Typical Coverage
- Sealed units (IGUs): 15-25 years against seal failure
- Vinyl frames: Lifetime limited warranty
- Hardware: 5-10 years
- Fiberglass/aluminum frames: 20+ years
- Glass breakage: Not typically covered
Specific warranty terms vary by manufacturer and product line. Your quote will include detailed warranty information for the products you select.
How to Make a Warranty Claim
- Contact us: Call (613) 738-9500 or email us
- Describe the issue: We'll ask questions to understand the problem
- Schedule inspection: We may need to see the issue in person
- Resolution: We'll repair, adjust, or replace as covered
Beyond Warranty
Even after warranty periods expire, we're here to help. We offer:
- Affordable repair services
- Parts for older windows and doors
- Maintenance advice
- Upgrade options